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Adding and Editing the Knowledge Base

The knowledge base is essential for improving your AI agent's understanding and response accuracy. Be sure to register all information about your products and services in the knowledge base.

Add Knowledge Base Screen

Main Features​

  • Manually enter FAQs, product information, policies, and custom information directly on the screen.
  • Upload Word, Excel, or PDF files to register knowledge in bulk.
  • Import information from the web by specifying a URL.
  • Uploaded or imported content can be freely edited on the screen.
  • After saving, the AI will automatically learn the content and use it for chat responses.

Operational Tips​

  • Always update the knowledge base when your product or service information changes.
  • Registering accurate and comprehensive information will improve the quality of AI responses.

More details for each section will be added soon.